Refund Policy

We want you to book with confidence. This policy applies to paid consultations. The free 10-minute clarity call has no fee, and fees for a consultation are confirmed with you on that call before you commit to anything.

1. Rescheduling and cancellation

• Cancel or reschedule at least 24 hours before your appointment and you can choose a full refund or a new date at no extra charge.
• Cancellations with less than 24 hours' notice, or missed appointments, may be rescheduled once at our discretion. A refund is not guaranteed.

2. After the service is delivered

Once a consultation has taken place or your report or analysis has been delivered, the fee is not refundable, because the time and expertise have been provided. Because outcomes cannot be guaranteed (see our Disclaimer), dissatisfaction with a result is not a reason for refund.

3. If we cancel or something goes wrong

If we cancel an appointment, or you were charged in error or twice, you will receive a full refund or a new date of your choice.

4. How to request a refund

Email contact@vastusaasj.com with your name, the phone number you booked with and the payment details. Approved refunds are paid back to the original payment method within 7 working days of approval.

This policy does not limit your statutory rights under the Consumer Protection Act, 2019.